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Just wanted to drop you guys both a note to thank you for your help on all of our recent collaborations. The call out last night was dealt with seamlessly at every stage and I can’t commend you both highly enough for your assistance.
Having had some serious issues with suppliers over the last few years it is a massive relief to know that I have a top, reliable contractor that we can turn to in this region. Our other regions still struggle with suppliers however, they are not my region so I don’t care about them!
Unfortunately our hands are tied when it comes to issuing the service contracts for this account and we can’t use our preferred suppliers which would undoubtedly be yourselves and should the opportunity to do so arise, we will do so. Having said that, please rest assured, all remedials raised from any servicing on doors, dock levellers and gates will come to you guys. Thanks for your help.

Chris Close | Technical Supervisor | Global Workplace Solutions

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Thank you for the quick response today the lads who turned up did brilliantly and managed to get the shutter fully operational.

David Grice, UK Services

Just a quick thanks for your prompt attention to Birley Fire Station doors today.

Tim Toulson, South Yorkshire Fire & Rescue

We appreciate Bolton Gate’s continued support, our Technical Manager now Director has been delighted with the communication and work to date.

Karen Lowrie, Fife College

I would just like to pass on our praise and appreciation for Jonny and the service we received from Bolton Gate last Friday. As I explained to Barry we have struggled to have all of our auto/high speed door needs met on site. On Friday we had Jonny attend site to fix ‘A’ high speed door and by the time he left site he had 4 doors up and running for us! We have never been able to achieve this with any of the door contractors used in the past and a lot of that comes down to Jonny’s attitude and professionalism. Each time I asked him about another door he was always keen and enthusiastic to crack on and get it going, the last time was as he was driving off site but he still parked up and came back in to look at the door. The engineering team from Accord that we work on behalf of were very impressed by the work carried out and the fact that he didn’t look at a door step back and say its going to cost ‘X’ amount and take several weeks for parts etc. As discussed with Barry that they are keen to have Bolton Gate carryout other work on normal auto doors as they are happy in the knowledge it will get fixed. Once again thankyou and all involved are more than happy to work together going forward.

Paul Godfrey, Aircare Services Ltd

Was delighted with the service. Engineer was a lovely bloke and sorted the issue. Really good service. Will want to arrange an annual service please.

Lisa Cagna, Regional Sales Executive

Chris the engineer who attended today to rectify issues with the large folding gate
Carried out a fantastic job, he was effective, efficient, friendly and helpful.
For the first time since the gates have been in use since May 16 I have now witnessed the gates to close really smoothly and quietly
He really took the time to make sure the job was done right with the best possible outcome.
He is a credit to your company, Thank you for sending him here today.

Essential Living

I would like to take this opportunity to extend my own and my teams personal thanks for the top notch professional service we received from your team on our recent project at JT Doves in Consett. Which is now open and successfully operating.

Nick Turnbull-Murphy, Team Build Construction

Our client have informed me today that they are extremely pleased with the work done on-site and, despite the unforeseen delays they are delighted with the level of service that they received from Bolton Gates on this work order with specific mentions to the guys professionalism during the install and their attention to safety.

Chris Close, CBRE Limited

I cannot thank you enough for the professional and prompt attention shown to myself tonight, both of you are a credit to yourselves and your company – exactly the people companies need who want to succeed. If you can either let me have ant relevant e-mail address I would like to pass this up the chain in the hope that at some point your are both recognised for the exceptional service levels that I witnessed and benefitted from evening/night.

Paul Collins, Hartley Services

Further to our conversation, can I once again say what a great set of lads you sent to us. They had a we will fix it no matter what attitude and did an absolute fantastic job even though the job wasn’t really in there working area. Please pass on my thanks.

Gareth Lockwood, Nixon Hire

The engineer did a great job today and he did give us the impression that we have made a good choice of starting working with Bolton Gates Services.

Pedro Dasilva, Greenvale AP

I would just like to say how happy I am with the service from Raihmel at Chapelfied East. We have had a constant issue at this property which resulted in numerous call outs and angry Residents but still went undetected from previous Contractors used. Raihmel attended for the 1st time last week (very promptly I must say) and found the fault straight away. Again thank you for your very satisfactory service to Watsons.

Kerry Winn, Watsons Property

Quick email to say thank you for completing the service here at Cannock on our roller shutter door.
Please can you thank the 2 guys (John and Tom) for there hard work. It was great to have 2 guys like them completing their roles / tasks with no issues to report

Ian Watson, APC Overnight

Just wanted to pass my thanks on for a job well done at Roberts Road, EMD. My engineer Craig Barlow noted the engineers from Bolton Gate went above and beyond to complete the works today and was very impressed with both their attitude and skill level.

 

Brad Kaye, CBRE Global Workplace Solutions

 

Just thought I would ping you a quick email to let you know that all the guys you have sent onto site this week have been absolutely fantastic. I cannot fault any of them in the slightest and it was a complete pleasure to deal with them. They were helpful and courteous and even when I could not let them on to site, they were willing to go out of their way to help.
As for yourself sending over the documentation I needed and the scissor lift was removed from site virtually as soon as the guys were finish, it is just a breath of fresh air to deal with people similar to our good selves, who understand if we all work together it is just so much easier. Pass on my praise to the guys if you can and keep a hold of the site number – fingers crossed for next years service!!!

Joanna Cairns, Operations Manager, Biffa Waste Services

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