Just a quick one. I don’t normally give praise to sub contractors but the engineer from Bolton gates who attended Foss house was very knowledgeable and professional. Just thought you may wish to pass this on
Chris Davey | Interserve
I would like to take this opportunity to send a note of thanks for the response that you and your company have undertaken with respect to the door failure within our Pharma Manufacturing Suites. I would like to highlight both Craig Dawkins and Carl Pearce for their assistance in dealing with this breakdown which could have had drastic effects upon our business.
I would like to pass on in particular my thanks and admiration to Craig’s ultra-calm, professional, courteous and dogged determination not to be beaten but also his innovative approach to try numerous options to overcome the problem that we / he encountered over the last few days.
Please pass on my sincere thanks to Craig and Carl and elevate this to whoever in your organisation you feel would be relevant to do so.
My deepest thanks once again.
Paul Marr | Engineering Manager | Laleham
Please know that at the end of the supply chain, a huge amount of people rely on our joint efforts: our gelatin and collagen are an essential ingredient for medical capsules, patient recovery foods, food manufacturing, etc. Your keeping up the supply means that we can continue to produce. Hence, simply and sincerely: a word of gratitude. Thank you for your hard work and courage, and for our continued partnership. Together we are able to assume our responsibility. That is certainly something to be grateful for in these trying times.
Wim Poot | Executive Vice President | PB Leiner
Just wanted to take the time to say that the guy who came to repair the door number 7 was very professional and had a good attitude and stayed on until the job was done and never gave up even with a 2.5 hour drive ahead of him. He effected a temporary repair with a little assistance from us but the door will require repairing properly shortly.
Graham Clucas | Project Manager | Wykes Engineering Co Ltd
Thanks to Bolton Gate for their help yesterday. The main access control door stopped working which would mean we either couldn’t get tenants into the building or it would be left unsecured. The guys stayed all day to come up with a solution which has meant its now working perfectly.
Sarah Allison | Building Manager | Property Management FM – CBRE
Just a quick email to thank you both for the service that your guys have given us over the past couple of weeks,
Davie and Stewart who managed to repair our speed door in challenging conditions with high winds and blizzard conditions.
Also today with Davie again and Robert this time, who have managed to save one of our internal doors from the skip with a sound and robust solution of re-securing the door back into its position.
Just like to pass on my gratitude for a stellar service from yourselves, no doubt there will be plenty more call outs in the near future.
Joe Beattie | Site Services and Facilities Technician | Highland Spring Group
Thanks to the Bolton Gate team that attended on the 17th October to fix the North revolving door. The new plan that they came up with saved a lot of time & money and the door is working perfectly now. Thanks very much.
Sarah Allison | Building Manager | CBRE
Hope you had a good weekend. Thank you for sorting out the broken door for us so quickly, it really is appreciated. I would just like to add that Ben was a cracking guy, very helpful and friendly member of your team. We are always on the lookout for new companies to work with and I have now passed your details on to our property manager as we have been having some issues with our previous door repair company. Thanks again for your help!
Luke Rogers | Fleet Manager | A.W. Lymn
Roller shutter has been fitted.Very good. I’ll be in touch with other shutters to fit over next few weeks, months.
Please pass over my good report to Mick and Phil your engineers.
Very professional job. Speak soon. Thanks.
Lee Atchinson | Durham University Minor Works
Just want to say the men who fitted the Kitchen Shutter at Scalby were very good. They cleaned up with no mess left – you couldn’t tell they had been. They have said they think someone is coming to put trim round if needed down the side. Well mine is as only just had it decorated this year.
Mark Hague | Independent Living Coordinator | Browtowe Borough Council
Just wanted to drop you guys both a note to thank you for your help on all of our recent collaborations. The call out last night was dealt with seamlessly at every stage and I can’t commend you both highly enough for your assistance.
Having had some serious issues with suppliers over the last few years it is a massive relief to know that I have a top, reliable contractor that we can turn to in this region. Our other regions still struggle with suppliers however, they are not my region so I don’t care about them!
Unfortunately our hands are tied when it comes to issuing the service contracts for this account and we can’t use our preferred suppliers which would undoubtedly be yourselves and should the opportunity to do so arise, we will do so. Having said that, please rest assured, all remedials raised from any servicing on doors, dock levellers and gates will come to you guys. Thanks for your help.
Chris Close | Technical Supervisor | Global Workplace Solutions
Thank you for the quick response today the lads who turned up did brilliantly and managed to get the shutter fully operational.
David Grice, UK Services
Just a quick thanks for your prompt attention to Birley Fire Station doors today.
Tim Toulson, South Yorkshire Fire & Rescue
We appreciate Bolton Gate’s continued support, our Technical Manager now Director has been delighted with the communication and work to date.
Karen Lowrie, Fife College
I would just like to pass on our praise and appreciation for Jonny and the service we received from Bolton Gate last Friday. As I explained to Barry we have struggled to have all of our auto/high speed door needs met on site. On Friday we had Jonny attend site to fix ‘A’ high speed door and by the time he left site he had 4 doors up and running for us! We have never been able to achieve this with any of the door contractors used in the past and a lot of that comes down to Jonny’s attitude and professionalism. Each time I asked him about another door he was always keen and enthusiastic to crack on and get it going, the last time was as he was driving off site but he still parked up and came back in to look at the door. The engineering team from Accord that we work on behalf of were very impressed by the work carried out and the fact that he didn’t look at a door step back and say its going to cost ‘X’ amount and take several weeks for parts etc. As discussed with Barry that they are keen to have Bolton Gate carryout other work on normal auto doors as they are happy in the knowledge it will get fixed. Once again thankyou and all involved are more than happy to work together going forward.
Paul Godfrey, Aircare Services Ltd
Was delighted with the service. Engineer was a lovely bloke and sorted the issue. Really good service. Will want to arrange an annual service please.
Lisa Cagna, Regional Sales Executive
Chris the engineer who attended today to rectify issues with the large folding gate
Carried out a fantastic job, he was effective, efficient, friendly and helpful.
For the first time since the gates have been in use since May 16 I have now witnessed the gates to close really smoothly and quietly
He really took the time to make sure the job was done right with the best possible outcome.
He is a credit to your company, Thank you for sending him here today.
I would like to take this opportunity to extend my own and my teams personal thanks for the top notch professional service we received from your team on our recent project at JT Doves in Consett. Which is now open and successfully operating.
Nick Turnbull-Murphy, Team Build Construction
Our client have informed me today that they are extremely pleased with the work done on-site and, despite the unforeseen delays they are delighted with the level of service that they received from Bolton Gates on this work order with specific mentions to the guys professionalism during the install and their attention to safety.
Chris Close, CBRE Limited
I cannot thank you enough for the professional and prompt attention shown to myself tonight, both of you are a credit to yourselves and your company – exactly the people companies need who want to succeed. If you can either let me have ant relevant e-mail address I would like to pass this up the chain in the hope that at some point your are both recognised for the exceptional service levels that I witnessed and benefitted from evening/night.
Paul Collins, Hartley Services
Further to our conversation, can I once again say what a great set of lads you sent to us. They had a we will fix it no matter what attitude and did an absolute fantastic job even though the job wasn’t really in there working area. Please pass on my thanks.
Gareth Lockwood, Nixon Hire
The engineer did a great job today and he did give us the impression that we have made a good choice of starting working with Bolton Gates Services.
Pedro Dasilva, Greenvale AP
I would just like to say how happy I am with the service from Raihmel at Chapelfied East. We have had a constant issue at this property which resulted in numerous call outs and angry Residents but still went undetected from previous Contractors used. Raihmel attended for the 1st time last week (very promptly I must say) and found the fault straight away. Again thank you for your very satisfactory service to Watsons.
Kerry Winn, Watsons Property
Quick email to say thank you for completing the service here at Cannock on our roller shutter door.
Please can you thank the 2 guys (John and Tom) for there hard work. It was great to have 2 guys like them completing their roles / tasks with no issues to report
Ian Watson, APC Overnight
Just wanted to pass my thanks on for a job well done at Roberts Road, EMD. My engineer Craig Barlow noted the engineers from Bolton Gate went above and beyond to complete the works today and was very impressed with both their attitude and skill level.